South Staffs Water's visions and values provide a summary of the way that we believe we should work and behave as individuals and as a company. They reflect the way that we approach our work and our customers on a daily basis, wherever we are, be it head office, on one of our sites, at a customer property, working outdoors or out on the road.
Our Mission Statement:
Working together to provide the best service and value for money of any water supplier in the UK.
We will build upon our reputation for excellence by working together with all our stakeholders to achieve continuous improvement. Employees will achieve their full potential as we create opportunities for development, personal growth and individual recognition.
Our Vision
We will anticipate customer and partner needs and deliver high standards of service in all we do. Shareholders will see us as a sound long-term investment in return for which we will provide strong dividends, growth and sustainability.
The community will see us as a responsible organisation that promotes creative and considerate use of our resources and contributes to a better quality of life.
Our Core Values
Excellence - We adopt a positive approach to our own self-development and constantly strive to achieve excellent results. We show openness to new ideas and different ways of working by being flexible and embracing innovation.
Respect - We act with integrity, trust and honesty showing respect and loyalty to our colleagues. We openly recognise and acknowledge the achievements of others.
Service - We take pride in doing our best and treating customers as top priority. We aim to provide an exceptional service in all we do by being responsive, straightforward and committed to delivering on our promises.
Responsibility - We take responsibility for the work of the Company and the impact it may have on the environment or our colleagues by being aware of the consequences of our actions and maintaining a productive work-life balance.
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