What an official employee or contractor will do:
- Make an appointment where possible
- They will have official identification for you to see (although this can be duplicated)
- May be wearing a Company Uniform if relevant to their position
- May be in a Company vehicle
- All visitors to your property representing South Staffs Water will be able to provide you with full identification and our mainline telephone number and they will be happy to wait whilst you confirm their identity.
What a bogus caller may do:
- Work in pairs (although only one may identify themselves to you)
- Not be happy to handover identification badge for closer examination
- Not have an appointment (in some instances appointments are not always necessary)
- Not have an official uniform
- Not have an official Company vehicle
- Try and make you feel under pressure
Always remember:
- Make sure your rear door and any other doors to the outside are locked before you approach the front door
- Be cautious and suspicious
- Always put the door chain on before opening
- Ask for identification – post through letter box for closer examination
- Check the ID carefully – picture and quality could be poor
- Make a note of the representatives details
- We have a “Password” service which could assist your safety
- Check for branded Company clothing
- Contact representative's Company on mainline telephone number to confirm identity if at all unsure
Please note some of our Identification cards do not contain the name of our employees, therefore should you have any doubts about the caller please call:
0800 389 1011.
Our mainline telephone number (business hours only) is 01922 638282
Should you feel in any danger please call 999 immediately.
