Register/Log in.
When you Register:
An e-mail will be sent confirming your registration.
Please note that upon receipt of your completed application your password will be sent to you via post.
Problems Logging in?
Forgotten Passwords
If you have forgotten your password please contact us on 0845 60 70 456 and we will issue a new one to you.
Change of E-mail Address
If you have changed your e-mail address please contact us on 0845 60 70 456 so that we can update your records.
Error Messages
Here are are some of the most common error messages you may encounter when using e-billing service. If you cannot find a solution to your problem, in the first instance, please contact us on 0845 60 70 456.
Time expired. Please re-login.
The e-billing service security feature automatically logs you out from your e-billing service delivery session after 15 minutes. Please click on Log-in to return to the Log-in page to sign on again.
Logged out. Please re-login.
You are logged out of the secure e-billing service delivery. Please click on Log-in and return to the Log-in page to sign on again.
SSL Help.
If you are having difficulty in accessing your account and there is no specific error message from the e-billing service, you may be experiencing a conflict with the security feature called Secure Socket Layer (SSL). SSL is the industry standard in web security, used primarily for transmitting sensitive information over the Internet. The e-billing service uses SSL to encrypt your login and password to guarantee security. You may experience problems accessing your account if:
- Your browser doesn't support SSL. For optimum performance, the e-billing service recommends that you use Internet Explorer or Netscape Navigator versions 4.0 and above.
- You may have disabled SSL. Check your Web Browser's online help for further deta
Secure Socket Layer (SSL)
When you are having difficulty in accessing your account and there is no specific error message from e-billing service, you may be experiencing a conflict with the security feature called Secure Socket Layer (SSL).
We will aim to solve your problem as quickly as possible. Alternatively, you may wish to contact us by sending an e-mail to sswe-billing@south-staffs-water.co.uk. Your e-mail will be responded to within our service requirements of ten working days.