PDF Library - our leaflets and booklets.
Click on any image to open the corresponding PDF file. All PDF's open in this window.
This booklet is sent out with your bill, it contains handy information on many aspects of supply such as charges, metering, services, water efficiency, environment and education, water quality and more..
If you do have reason to complain about our product or service, it is important that we deal with it efficiently and thoroughly. This leaflet explains our process for handling complaints.
This booklet outlines ways that you can save water at home. It contains a handy ready reckoner to help you discover how much water you use, and provides tips on how you can reduce your water consumption.
This booklet outlines a range of services that are available to all our customers. It also covers information for dialysis patients, those customers who need help with reading their bill etc.
The Severn Trent Water Surface Water Drainage leaflet outlines how you can claim for a reduction in your sewerage charges where the rainwater or groundwater does not drain to the public sewer.
This guide will help you decide if you would like to apply for a meter to be fitted. Please read it thoroughly to ensure you understand the policies and procedures.
The Debt Code sets out how we can help you and the steps we take if you are unable to pay your bill. This can include taking you to court but we don't want to take this action. We are here to help but we can only help if you tell us.
The Code of Practice gives information on the main services we provide, the terms and conditions on which they are offered and where and how to get advice and help. It does not establish a contractual relationship between South Staffordshire Water Plc and any of its customers.
We want to help you reduce costs and increase your profitability by promoting water conservation. This leaflet provides tips on how your business could save water and where you can obtain further assistance.
Corporate Responsibility is at the heart of our business, and this document details our strategy for dealing with the community, environment, education and our workforce, and our activity during 2006/7.
This document details the Five Year Business Plan which the Company submitted to Ofwat in 2004, upon which they set price limits for charges to customers for the five year period 2005-6 to 2009-10.