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Got a question? Find the answer here.

Commonly asked questions

• Can I set up a direct debit?
• I'm moving house. What do I do?
• Do you offer discounts for single people?
• How do you work out my bill? I am not on a meter.
• Can I send a meter reading?

• Can I go on to a meter?
• Are you going to impose a hosepipe ban?
• How do I contact you?
• What is Santander BillPay
• How hard is my water?

Businesses

The Your business section contains lots of useful information, use the links below to go to our new and most visited pages.

• Your payment options
• New connections
• Your charges explained
• Water regulations
• Free water saving devices
• Water saving information

• Commercial metering
• Send your meter reading
• Your water quality
• VAT on bills
• Notify us
• Competition

• Indicative access prices
• Network access code
• Backflow prevention
• Standpipe hire
• Approved suppliers

Kids/Education

Find out more about our education centre at Blithfield reservoir, activities available to schools and how to book a visit.

Interactive House

Visit our interactive house

You will need Adobe Flash to view the house. You can download the Flash Player here.

Useful Guides

These documents are our most viewed documents, you can visit the entire document library here.

• Household charges
• Your guide to household water meters
• Water use in your home
• Our code of practice for domestic customers
• Water leakage and your responsibilities

• Strategic direction statement
• Drainage water
• Final drought plan
• Water quality report
• Waterline

• Separation of supply
• Standard application
• Network access code
• Code of practice - leakage
• Bogus callers

Exit page options

• This link takes you back to our main page - skipping past the tabbed panel content you just accessed
• or you can go back to the top of the main page