Document library
This page gives you a link to all of our publications in pdf format that you can download and read.
Your charges
Your home
Waterline - Protecting you and your home from Bogus Callers
- About our customer complaints procedure
- Water leakage and your responsibilities
- Water use in your home
- Surface water drainage
- Watersure application
- Nominee consent form
- Your guide to household water meters
- Change of occupier metering
- Our code of practice for leakage
- Our code of practice for debt
- Our code of practice for domestic customers
- Avoiding and handling
winter emergencies
- Frozen pipes
- Water Quality report 09
Your business
- New connections:
- Standard application
- Non-standard application
- Separation of supply
- Self lay addendum
- Requirements for installing water supply pipes
- Requirements for protecting and accessing water supply pipes
- Details for cisterns for storing water and animal troughs
- Copy of asset records request
- Standpipe arrangements
- Important announcement for developers - provision of postal address requirements
- Water industry approved barrier pipe information
- Speculative development form
- Water reuse systems
- Water regs:
- WRAS Notification
- WRAS Regulations
- Standard notification form
- Water saving:
- Water use in your business
Community & environment
- Environment policy
- Corporate Social Responsibility Report
- Strategic direction statement
- Final Business Plan
for 2010 to 2015 Part A
- Water resources:
- Final water resources management plan (Section 1)
- Dry year annual average and peak week tables (Section 2)
- Non technical summary
- Appendices
- Annual review of the FWRMP 2011
- Annual review of the FWRMP 2010
- Adaptation report
- Drought planning:
- Our Final drought plan 2007
- Final drought plan 2007 appendices
- Draft drought plan 2012
- Draft drought plan 2012 summary
- Drought leaflet for domestic customers - SAMPLE
- Drought leaflet for commercial customers - SAMPLE
About us
- Preliminary results
- View our preliminary results for 10/11
- Annual accounts
- View the annual accounts for 2011
- View the annual accounts for 2010
- View the annual accounts for 2009
- View the annual accounts for 2008
- View the Annual accounts for 2007
- View the Annual accounts for 2006
- Regulatory Accounts
- View the regulatory accounts for 2005
- View the regulatory accounts for 2004
- View the regulatory accounts for 2003
