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Manage your account and bills online
Document library
This page gives you a link to all of our publications in PDF format that you can download and read.
Your charges
Your home
Waterline - Protecting you and your home from Bogus Callers
- About our customer complaints procedure
- Water leakage and your responsibilities
- Water use in your home
- Claiming a lower sewerage charge
- Watersure application
- Nominee consent form
- Your guide to household water meters
- Water meter application form
- Change of occupier metering
- Our code of practice for leakage
- Our code of practice for debt
- Our code of practice for domestic customers
- Avoiding and handling
winter emergencies
- Frozen pipes
Your business
New connections:
- Standard application
- Non-standard application
- Separation of supply
- Self lay addendum
- Self lay application form
- Requirements for installing water supply pipes
- Requirements for protecting and accessing water supply pipes
- Details for cisterns for storing water and animal troughs
- Copy of asset records request
- Standpipe arrangements
- Important announcement for developers - provision of postal address requirements
- Water industry approved barrier pipe information
- Speculative development form
- Water reuse systems
Water regs:
Your business (continued)
Competition:
Water saving:
Community & environment
Water resources:
- 2009 water resources management plan (Section 1)
- Dry year annual average and peak week tables (Section 2)
- Non technical summary
- Appendices
- Annual review of the FWRMP 2012
- Annual review of the FWRMP 2011
- Annual review of the FWRMP 2010
- Adaptation report
Drought planning:
About us
Preliminary results
Annual accounts
- View the annual accounts for 2011
- View the annual accounts for 2010
- View the annual accounts for 2009
- View the annual accounts for 2008
- View the Annual accounts for 2007
- View the Annual accounts for 2006
