New connections

How do I apply for a new supply?
You can download the appropriate application form via this website or call
0845 3451399 to request an application form.

How much will my new supply cost me?
Each connection is individually quoted based on the information you provide on your application, the location of our existing apparatus and the work involved.

How long does it take to have a new connection?
If your application is completed correctly, we will send you a quote out within 28 days. Following receipt of payment from you, an inspection of your pipework (by us), and when we have received the postal addresses, we will usually make connection within 21 working days.

Who do I contact about sewerage connections?
Although we collect sewerage infrastructure charges on behalf of Severn Trent, we only deal with fresh water. You will need to contact Severn Trent on 0800 707 6600 for sewerage connection enquiries.

My pipes are laid, what do I do now?
Your pipes have to be inspected before backfilling to make sure it complies with water regulations. Please contact us on 0845 3451399 to arrange this inspection.

Why is it important to obtain postal addresses for new dwellings/units?
It is very important to obtain this information at the earliest opportunity, as we no longer make connection until we have received it. The information provided will allow us to update our billing system with the new details, ensuring there is no delay in setting up accounts for new occupiers upon completion.

Can I lay my own mains and services?
If you are accredited by Lloyds under the Water Industry Regulation Scheme (WIRS), you may construct mains and services on new developments sites yourself.

Can I divert / build over an existing water pipe on my premises?
It is advisable to divert your pipework around any proposed extensions. If this is not possible, you must duct any pipes and fittings under the building so they remain accessible. If in doubt contact 0845 4561108 and ask for our Water Regulations team.

Do you lay the pipework all the way into my house?
No. We only lay from our water main to the boundary of your property. Laying water pipes from the boundary into your property is your responsibility.

Can I have a plan showing my private pipework?
No, unfortunately we do not keep records of private pipework as it is not part of our apparatus.

Can I have a plan showing SSW's company mains for a specific location?
Yes, this carries a current charge of £49 plus VAT. Please complete our copy of asset records request form.

Can I have a budget estimate for a potential development site?
Yes this carries a current charge of £78.00 plus VAT. You will also receive a plan showing our existing apparatus/mains. Please complete our speculative development form .

What is a barrier pipe?
This is a specific type of pipe designed for use in contaminated ground where a normal pipe would be unsuitable to maintain water quality.

What type of pipe do I lay on my premises to the boundary?
You will normally lay blue Medium Density Polyethylene (MDPE) unless contaminants are present when barrier pipe will be required.

What size pipe do I need?
We are unable to advise you on sizing of pipework. You should seek independent advice from a mechanical engineer or your appointed plumbing contractor on the size of pipework you need to lay to meet your flow requirements.

Whereabouts does SSW fit water meters?
Wherever possible we endeavour to fit the water meters at the boundary of the property.

What are the infrastructure charges?
Infrastructure charges were introduced in 1990 when the water industry was privatised. The infrastructure costs are to finance improvements to the local water distribution system to cater for the additional demand created by new developments.

Can I upsize my pipework?
If you require a larger supply, you will need to complete the relevant application form.

Can I replace my lead pipe?
If your pipe is shared you can replace your portion of the lead pipe and connect into the existing shared pipework OR you can apply for a new independent supply using the replacements/separation application form [see link to separation form on right]. Alternatively if your pipe is shared and all parties on the shared system are willing to replace the lead pipework on premises you may be eligible for work under our free lead replacement policy

What is an easement and when do I need one?
An easement refers to the laying of pipework in land belonging to another party. There are two scenarios where easements may occur. This is a private easement which is a right of permission that you would obtain from your neighbours to cross their land with your private pipework. For example, you may wish to lay your pipe to get nearer our main for a new connection to reduce costs.
The second type is where we have to lay a main in private/unadopted land. We have to set up a formal, legal agreement with the developer that will allow us an access strip of a designated width in which to lay our main and for future repair and maintenance.

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