About your water supply

We supply nearly 1.29 million people with clean drinking water every day.

Supply responsibility and leaks on the pipes in your home

Who's responsible for the pipework that supplies your water? What should you do if you want to split a shared supply? What does a Defective Fittings Notice (DFN) mean? If you have a leak what should you do and how can we help?

Supply responsibility
Free repair service

Find out about the treatment processes that your water goes through

How your water is treated

If you have any questions about your water supply, you should be able to find the answers here.

If you are unable to find the answer to your question, or if you would like to speak to us about your water - its pressure, quality, taste, odour or supply, you can call our 24 hour service on 0800 389 10 11