• Your bill explained, charges & how to pay▼
• Your charges explained
• How to pay
• Payment difficulties
• Bogus callers & your safety
• Extra help if you need it
• Interactive house
• Guaranteed Service Standards
• Making a complaint
• Moving home?
• Watersure
• Water meters▼
• Water saving advice ▼
• About your water supply▼
• Your water quality & hardness▼
• Water pressure
• Avoiding & handling winter emergencies▼

Your bill explained, charges & how to pay

View our guide to your bill - choose either a metered bill or unmetered bill.

• Metered bill guide
• Unmetered bill guide
• Metered bill guide (if you pay by Direct Debit)
• Unmetered bill guide (if you pay by Direct Debit)

Your charges explained

• An explanation of our charges

How to pay

• Information on our payment options.

Payment difficulties

We take non payment of bills very seriously. However, we know that sometimes finding the money to pay your bill can be difficult. It is therefore very important if you are having difficulties that you contact us as soon as possible.

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