Extra help if you need it

Do you offer any other types of help?

We are aware that there are times when you might require extra help from us or that you would like to receive our services in a different way. With this in mind, we can provide help with the following:

If you have difficulty reading your bill

If problems with your sight mean you have difficulty reading your bill or any other correspondence from us you can choose to receive them either in Braille, large type, or by having your bill read out to you over the phone. Perhaps it might be more helpful to have the bill sent to a relative or friend? Don't worry, that person won't be held responsible for payment of your bill.

If you are receiving dialysis/medical treatments

Some medical treatments, such as dialysis at home, rely on a constant supply of water. If anyone living in your home has a condition that would be affected by a temporary interruption to your water supply, please let us know by getting them registered on our dialysis register. You may also be interested in the Watersure scheme that we run.

Our dialysis register

In the event of a water supply interruption you will be given priority notification of planned interruptions and additional support during any emergency.

Please telephone: 0800 389 10 11 or fill in the 'Register for extra help' form on the right.

If you would like someone else to speak to us on your behalf

If you would prefer for someone else to speak to us about your account on your behalf, we can arrange to do this. Please go to the link on the right to download a nominee form.

Our password scheme

You need to feel safe within your own home. We recognise that for any number of reasons, you might feel vulnerable.

We can arrange for a password to help you identify our employees if you need us to visit your property. This would then be kept on our records in case at any time in the future we have cause to visit your property. You could then ask any caller who claims to be a member of our staff for your password. If they fail to identify it correctly, you should then not allow them access to your property and telephone 0800 389 10 11 for further assistance. Register a password now using the link on the right.

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