- Your bill explained, charges & how to pay▼
- Bogus callers & your safety
- Extra help if you need it
- Interactive house
- Guaranteed Service Standards
- Making a complaint
- Moving home?
- Watersure
- Water meters▼
- Water saving advice▼
- About your water supply▼
- Your water quality & hardness▼
- Water pressure
- Avoiding & handling winter emergencies▼
Moving home?
If you're moving, please let us know so that we can bill you correctly. This section will tell you how and when to contact us.
- I'm moving house. How and when should I let you know?
- This depends on whether your property is metered or unmetered.
- If you are leaving a property with a water meter, we need a final meter reading from you on the date you move out.
- If you are unable to take a meter reading yourself, please contact us at least seven working days before your leaving date to allow us to arrange for a meter reader to visit.
- If you are moving into a property with a water meter - please tell us your moving in date and your previous address.
- If you are leaving a property without a meter - please tell us the date you leave the property and your forwarding address.
- If you are moving into property without a meter - please tell us the date you moved in and your previous address.
If you would like to tell us about a change of address, please complete our change of address form (on the right) or alternatively ring us on 0845 60 70 456.
Change of occupier metering
When a property without a meter either changes ownership or tenanted occupancy of more than 6 months, we may install a meter and charge that property according to water used. We will provide the new occupier with full details of charges, the location of the meter and a copy of the Watersure Vulnerable groups tariff, if this is applicable.
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