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Although our water charges are among the lowest in the country, we understand that you may sometimes have difficulty paying the bill. This section gives you information on what you can do if you are in this situation.
- I'm having trouble paying my bill. What should I do?
- We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are having difficulties that you contact us as soon as possible. We are here to help, but we can only help if you tell us. Call us straightaway on 0800 0930 610.
- There are a number of ways for you to pay your bill. When you contact us we will try to come to a satisfactory agreement and may be able to offer, monthly, fortnightly or weekly instalments tailored to suit your needs.
- If you would prefer to get independent advice then there are a number of local advice agencies that may be able to help. These include the Citizens Advice Bureau (CAB) and Money Advice Centres. Please let us know if this is what you are doing.
- It is our last course of action, but if you don’t pay we will take you to court.
- Is there any help available with the bill if I really can't pay it?
- We have a Charitable Trust Fund that may be able to help you if you genuinely can’t pay. If you are experiencing extreme financial difficulties and water is one of several outstanding debts, then you should contact your local Citizens Advice Bureau (CAB).
- The CAB will go through your financial circumstances and contact us on your behalf if they feel that you will meet our charitable trust criteria. By agreeing to, and maintaining, a low-value payment arrangement, the Charitable Trust may be able to make a grant towards your water charges arrears.
- If you are unsure of how to contact the CAB or if you have any financial worries about paying your water charges then please telephone us on 0845 60 70 456.
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