- Your bill explained, charges & how to pay▼
Your charges explained - Seasonal tariff
- Your payment options
- Payment difficulties
- Bogus callers & your safety
- Extra help if you need it
- Interactive house
- Guaranteed Service Standards
- Making a complaint
- Moving home?
- Watersure
- Water meters▼
- Water saving advice
- About your water supply▼
- Your water quality & hardness▼
- Water pressure
- Avoiding & handling winter emergencies▼
Your payment options
There are lots of ways you can pay your bill – just choose the option that is most convenient for you.
- Direct Debit - Direct Debit - the easiest of them all and FREE, call 0845 60 70 456 to set up Direct Debit payments.
- Pay online with BillPay - a secure and convenient method of paying your bill by debit card using the Alliance and Leicester facility. Use the link on the right to pay with BillPay. Payments can take five days to show in your account.
- Internet or phone banking - please quote sort code 40-11-18, our bank account number 40770132 and your customer reference number (this can be found on the top right of your bill and begins with UC or MC). Payments can take seven - 14 working days to reach us.
- Pay by phone - Call 0845 60 70 456. *You will be charged an administration fee for paying by credit card.
- At a bank or post office - you may be charged for this service. Payments can take seven days to reach us.
- PayPoint - use the link on the right to find your nearest PayPoint outlet.
- Moneyway (previously Secure Homes) - You can spread the payment of your water bill over 12 months or 52 weeks. For more information about Moneyway call
08000 92 99 81. (Payment by this method may incur an administration charge.) - BCHA (Beechdale Community Housing Association) - will take your payment free of charge on our behalf.
- Neighbourhood Office - Some neighbourhood offices can accept payments free of charge. Payments can take seven days to reach us.
- Through the DWP (Department of Work and Pensions) - Water Direct Scheme
- By post - Send your cheque or postal order with the completed payment slip (no receipt will be issued). The address to send your payment to is
- South Staffordshire Water PLC
P.O. Box 63
Walsall
WS2 7PJ - Make cheques payable to South Staffordshire Water PLC and write your customer reference number on the back of the cheque. Please do not send post-dated cheques. Please do not send cash through the post - we do not accept any responsibility for cash sent through the post. This service is free of charge. However, should a cheque be dishonoured, we will make a charge of £5 to cover bank administration charges.
- E-billing – If you would like to save paper, you can choose to receive your bill by email. Registration is quick and easy. The only information you will need is your customer reference and bill number from your latest bill and your e-mail address. (Currently available for our unmetered customers). Use the link on the right to register.
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