- Your bill explained, charges & how to pay▼
Your charges explained - Your payment options
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Your payment options
There are lots of ways you can pay your bill – just choose the option that is most convenient for you.
- Direct Debit - Direct Debit - the easiest of them all and FREE, call 0845 60 70 456 to set up Direct Debit payments. The payment will reach us on the due date.
- Pay online with BillPay - a secure and convenient method of paying your bill by debit card using the Santander (formerly Alliance and Leicester) facility. Use the link on the right to pay with BillPay. Payments can take three days to reach your account.
- Internet or phone banking - please quote sort code 40-11-18, our bank account number 40770132 and your customer reference number (this can be found on the top right of your bill and begins with UC or MC). Payments can take seven to 14 working days to reach us.
- Pay by phone - Call 0845 60 70 456. *You will be charged an administration fee for paying by credit card. The payment will be with us on the following working day.
- At a bank or post office - you may be charged for this service. It will take seven to 14 days for your payment to reach us.
- PayPoint - use the link on the right to find your nearest PayPoint outlet. Your payment will reach us on the next working day.
- Moneyway (previously Secure Homes) - You can spread the payment of your water bill over 12 months or 52 weeks. For more information about Moneyway call
08000 92 99 81. (Payment by this method may incur an administration charge and will take up to 10 working days to reach us.) - Through the DWP In some circumstances, we can arrange for water bills to be paid from
benefits paid by the Department for Work and Pensions. Please contact us on
0845 60 70 456 to arrange this. - By post - Send your cheque or postal order with the completed payment slip (no receipt will be issued). The address to send your payment to is:
- South Staffordshire Water PLC
P.O. Box 63
Walsall
WS2 7PJ - Make cheques payable to South Staffordshire Water PLC and write your customer reference number on the back of the cheque. Please do not send post-dated cheques. Please do not send cash through the post - we do not accept any responsibility for cash sent through the post. This service is free of charge. However, should a cheque be dishonoured, we will make a charge of £5 to cover bank administration charges. The cheque will be processed within two days of us receiving it.
- E-billing – If you would like to save paper, you can choose to receive your bill by email. Registration is quick and easy. The only information you will need is your customer reference and bill number from your latest bill and your e-mail address. (Currently available for our unmetered customers). Use the link on the right to register.
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