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Supply responsibility

• Who is responsible for the pipework?
• We are responsible for the large undergound pipes that carry water around our area of supply. You are responsible for some, or all, of the pipework from your boundary and onwards into your home. If a water main is laid on private land, the property owner may be responsible for the full length of the supply pipe. The diagram below shows this in more detail.

• I share my supply with my neighbours, can I get my own separate supply?
• Yes you can. Ring our Developer Services department on: 0845 3451399 to ask for a quote.

• Where is my stop tap?
• Information about stop taps

• Why have I received a Defective Fittings Notice from you?
• If you have received a notice this means that you have either an underground leak on your supply pipe or we have discovered defective fittings that require attention. Although repairs are your responsibility, we are obliged to tell you if we discover a problem. If the leak is on the supply pipe we offer a limited Free repair service which you may be eligible for. (Subject to conditions)

• How do I report a leak?
• Please let us know by ringing our freefone Leakline on: 0800 389 10 11, or fill in the report a leak form on the right of the page.

• I have a leak in my cellar, can you fix it?
• Should you discover water in your cellar, we can visit your property by appointment and investigate further on your behalf. If we find an underground burst on your supply pipe, then you will be responsible for the repair.

• I have seen a leak on my driveway, is it my responsibility to fix it?
• All leaks located on private property are your responsibility. You may qualify for our limited Free repair service.

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• Water leakage and your responsibilities