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Watersure

This is a scheme that sets limits on water bills for some customers who are on a low income, if a number of criteria can be met.

• 1. You are on a water meter; and

• 2. You or someone else in the household are receiving benefit or tax credits; and either

• 3a. There are three or more children under 19 and in full-time education living in your household; or
• 3b. Someone in your household has a medical condition that means they have to use extra water.

Use the simple table below to see if it is worthwhile you completing the application form.

WaterSure eligibility checker: = yes = no

Are you on a water meter?
Are you receiving benefit or tax credits as listed below*?
Does anyone in your household have any of the medical conditions listed below* that means they have to use extra water?
Do you have three or more children under 19 and in full-time education living in your house?
Is it worthwhile you completing the application form?	Yes	Yes	No	No	No

Applicable Benefits	Applicable Medical Conditions
Income Support	Desquamation (flaky skin disease)
Income-Related Employment and Support Allowance	Weeping skin disease (eczema, psoriasis, varicose ulceration)
Income-based Job Seeker's Allowance	Incontinence
Housing Benefit	Abdominal stoma
Council Tax Benefit	Crohn's disease
Pension Credit	Ulcerative colitis
Working tax credit	Renal failure requiring home dialysis (except where the health authority contributes to the cost of the dialysis)
Child tax credit (other than just the family element)	Another medical condition which requires the use of significant additional water and can be supported with a doctor's certificate

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• Where can I find more information, or apply to WaterSure?
• For more information, or to apply - download the application form. If you prefer, you may request an application form to be sent to you (along with a prepaid envelope) by calling a member of our team on 0845 60 70 456. Alternatively, fill in the a request to receive a WaterSure application form through the post.

If you need help with the form, contact a member of our team on 0845 60 70 456

If your WaterSure application is successful, we will ensure that your annual water service charges do not exceed a set amount. For the financial year of 1st April, 2013 to 31st March, 2014, the maximum we will charge you is £302.48. Please note that we will apply the reduction to your account on a pro-rata basis taking into account the month we process your application.

• If my bill is less than the maximum charge, what will I be expected to pay?
• You will only pay for the amount you've used.

• If I'm not currently on a meter, can I apply for WaterSure status?
• You can't apply for WaterSure status until you have had a meter installed. If you wish to apply for a water meter, our metering section tells you how.

• Which benefits qualify me for WaterSure status?
• Please see the list above.

• Which medical conditions are covered?
• Please see the list above.

• If my medical condition is not listed, can I still apply?
• If you can provide confirmation from your GP that your condition requires you to use extra water, then this will be considered on receipt of your application.

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