• Your bill explained, charges & how to pay▼
• Bogus callers & your safety
• Extra help if you need it
• Interactive house
• Guaranteed Service Standards
• Making a complaint
• Moving home? ▼
• Watersure
• Water meters▼
• Water saving advice▼
• About your water supply▼
• Your water quality & hardness▼
• Water pressure
• Avoiding & handling winter emergencies▼

Your home

If you're a householder, this section of the website should answer most of your queries. Click on the links on the left to find out more, or alternatively click on the image below to visit our interactive house.

Our top 5 most visited pages in this section are:

• Your payment options - a guide to all the ways you can pay your bill.
• Water meters - should you get one? How to read yours and a form to send us your reading.
• Moving home? how and when to let us know if you're moving, and a form to advise us of a change of address.
• Free water saving devices - which is best for you? How to install and a form to order your FREE device.
• Your water quality - find out your water hardness and view a water quality report for where you live.

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