My bills and payments
Switch to a meter >
Metered customers only pay for the water they use. Most people save an average of £100 after switching. If you're not happy, you've got two years to switch back.
Claim your free water-efficiency devices >
If you're already on a meter but want to reduce your bill, our free water-efficiency devices can help you save water around the home.
Choose how you pay >
Your current payment plan can be changed to monthly, fortnightly or weekly payments to suit your needs. You can manage your payments by logging or registering for MyAccount.
Make quick and easy payments >
Make quick and easy payments at a time that suits you with our 'pay now' option. All you need is your customer reference number and schedule ID (these can be found on your bill).
Apply for Assure COVID-19 >
If your income has temporarily become less than £16,380 a year (plus £1,500 per dependent child) due to COVID-19, you can apply for a three-month, 60% discount on your water bill.
View our other tariffs >
If our Assure COVID-19 tariff isn't for you, we have a range of other special tariffs and support available.
Apply for a payment break >
If you're temporarily unable to make your water bill payments, you can apply for a payment break for up to 3 months.
View long-term financial support options >
If you think you may need long-term financial support, please let us know.