About us

About us

South Staffs Water supplies high quality drinking water to approximately 1.3m people and approximately 35,000 commercial customers over 1,500 square km in the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire and North Worcestershire areas.

The Company consistently achieves its twin objectives of delivering high levels of customer service and low charges. South Staffs Water has been ranked in the top five for overall levels of service in the industry for the past ten years by Ofwat.

Its average annual household bill of £126 is one of the lowest in the industry, 25% below the national average. South Staffs Water is ranked in the top band by Ofwat for operating cost efficiency. Water quality is excellent at 99.983% compliance.

Excellent water quality

  • We’re committed to delivering some of the highest quality water in the UK – every time you turn on your tap

Secure and reliable water supplies

  • A key priority is making sure water is there when you need it. We invest in our pipe work, treatment processes and new technology to make sure our water supply is as reliable as it can be.
  • We also look way off into the future to understand demand for water, and actively encourage customers to reduce the amount of water they use to help preserve our precious resource.

An excellent customer experience

  • Providing a quality water supply is a given, but so too is the service that our customers expect from us. We were ranked first in the water industry’s league table for the three years to 2013/2014 and remain committed to improving our customer service.
  • We think any queries you have should be resolved quickly and efficiently
  • We’re also developing digital communications, such as this website, to help customers self-serve and manage their accounts online

Caring for the environment

  • We’re dedicated to protecting our environment. We do this through increasing our biodiversity commitments, minimising our carbon footprint, reducing leakage and encouraging greater water efficiency.

Affordable bills

  • We’re committed to reducing customer bills by 4% over the next five years and helping customers who struggle to pay their water bill.


See Also

Our business

Here at South Staffs Water we serve large parts of the Black Country with clean and fresh water. Find