Making water count...

Our future focus

The biggest single challenge we face in achieving this vision is ensuring we can do this for future generations, as well as today’s customers, in a sustainable way.

We have to consider the best way to do this whilst not ignoring the significant economic, social and environmental challenges this involves - and that requires a lot of planning.

In September 2018, we will submit our next five year business plan to our economic regulator, Ofwat. It will lay out what we want to do to ensure our network of pipes, reservoirs, pumping stations and water treatment facilities is fit for the future and how this will be paid for. Ofwat will review the plan to decide what is reasonable for customers to pay for their water supply over those five years.