Our business

We think it’s important to share how we’re performing with our customers more than once a year.

We will update this information on a monthly basis so you can check how we’re doing. Scroll down to see our latest figures

Safeguarding the environment

Our environmental initiatives are encouraging or enhancing biodiversity over an area equivalent to 127 football pitches*

Find out more

Supporting water efficiency

In February, 359 households switched to a meter. We also provided customers with 379 free water saving devices with a potential total saving of 14,328 litres*

Find out more

Fixing bursts

We fixed 88 burst pipes on our network in February– taking an average of 6.6 days 

Find out more

Water quality

We completed 9427 tests on our water in February; as well as responding to 170 customers who have contacted us regarding the acceptability of their water

Find out more

Low pressure

We responded to 157 customers experiencing issues with low pressure in January

Find out more

Listening to customers

We take customer complaints very seriously. Of the 100 complaints responded to in February, 65% related to billing and charges

Find out more

Extra help

So far in this financial year, we’ve helped over 22,200 customers* who are struggling to pay their bills

Find out more

Making a difference

Last year, our employees spent over 250 days* supporting our communities through volunteering or water related projects

Find out more

We try to put the latest figures on as soon as possible but do need to check them before publishing so there may be a delay. All information is subject to an annual audit so may differ to final monthly reported data.

*Figures reported are combined for our two areas of supply in South Staffs and Cambridge.