About us
Every day we supply over half a million homes with clean, fresh water through a network of 6,000km of pipes
We think it’s important our customers know how well we’re doing this so will share how we're performing every month. Take a look at our latest figures by clicking on the sections below:
Supporting customers >
50765
customers receiving extra help
Complaints >
90
customers contacted us with a complaint
How long it takes to >
answer your call
seconds
7
days
to visit a customer property
Customer satisfaction, trust and value for money >
Our customer survey results
81 %
Quality testing >
11306
tests carried out on our water to ensure quality
Leaks >
377
leaks fixed on our network
Average time to repair:
17
Days
Water supply >
1520
properties experienced an interruption to their water supply
Average time without water:
1
hours
33 mins
Water pressure >
161
customers contacted us with concerns about low pressure
Water meters >
333
households switched to a water meter
Acceptability of water >
61
customer enquiries about our water quality
