Our strategies and plans

Customer challenge group

We believe offering good value for money, excellent quality water and a high level of customer service will benefit all our customers.

But this is not something we can do on our own – we need to take into consideration what our household and business customers expect of us, along with the various bodies that regulate the water industry. This is why we formed a Customer Challenge Group, to help us to put together our business plan.

The Customer Challenge Group is made up of members from our regulators, CCWater, the Environment Agency and Natural England and representatives from across our regions.

The role of the group is to gain an understanding of the challenges facing South Staffs Water, commenting on our investment plans and expressing their views about the issues and priorities.

"I am delighted to have been asked to act as independent chair for this new Customer Challenge Group. As members of the group, we will be representing customers’ views and making sure that South Staffs listens to all of its stakeholders and puts together a business plan that delivers what customers need while striking a right balance between investment and bill levels. I hope that you will get involved in these important discussions."

Dame Yve Buckland, National Chair, Consumer Council for Water and Independent Chair of South Staffs Water Customer Challenge Group

We also engaged with the Customer Challenge Group throughout our critical period of finalising our draft business plan.

Customer Challenge Group members

Click here to read about the members of our Customer Challenge Group for the business plan 2015 to 2020.

CCG Customer Research Task Group (CRTG)

This group is reviewing the customer research that is being carried out to identify our customers’ priorities. The group is involved in formulating the research and evaluating the results.

CCG Outcomes Task Group (OTG)

This group is involved in deciding upon the results it hopes that SSW will achieve in areas including water quality, customer service, water supply, environmentally sustainable operations and bills.