Our strategies and plans

Our water resources plan

We are committed to providing a high quality and reliable water supply to customers now and in the future.

We aim to achieve this in a way that is the most affordable and takes into consideration any environmental pressures on our resources.

These concepts are embedded in our Business Plan outcomes:

Outcome 2

Outcome 4At least every five years we prepare a Water Resources Management Plan, which sets out in detail how we plan to achieve these outcomes over the next 25 years.

In particular we need to ensure we are able to maintain a surplus of supply, known as headroom, over the expected demand for water.

In compiling the plan we have taken into account all the factors that will influence the balance of supply and demand for water.

We assess these factors and allow for uncertainty to ensure that we maintain a surplus of supply over expected demand for water. We have also listened to our customers and consulted with various stakeholders, to ensure their views are taken into account. In particular we consulted with members of our Customer Challenge Group (CCG). This is an independent body made up of representatives from our regulators, such as the Environment Agency and CCWater and of our household and non-household customers.

A sub group of the CCG was set up to look specifically at our draft Water Resources Management Plan to understand and challenge the assumptions we had made in its preparation.

As a result of consultations with the sub group, members of the CCG were satisfied the approach taken by the Company to determine the baseline supply demand position was appropriate, and any assumptions made in determining this were reasonable.

A draft plan was published in August 2013 for a period of statutory consultation during which the public and a wide range of stakeholders, including our economic regulator Ofwat, the Environment Agency and local councils, were invited to comment on our proposals and make representations.

Having considered the representations in detail, we updated and amended our draft plan.

A summary of the representations received and the resulting changes we made to our draft plan is detailed in the Statement of Response to Representations.

The Secretary of State reviewed our updated draft plan and considered the Statement of Response, and approved it for publication in May 2014.