Alexa is virtually everywhere

We have teamed up with Amazon Alexa to reach out to our customers like never before. South Staffs Water supplies water in the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire and North Worcestershire areas. People living in this wide area are now able to contact us much more easily, thanks to an exciting new initiative. 

 How it works

Alexa is a virtual assistant from Amazon, which carries out instructions initiated by voice commands. According to our research, 25% of our customers will have a voice-activated assistant in their homes by the end of 2018. South Staffs Water has created a new capability for Alexa, to enable customers to communicate with us directly.

Using a variety of key questions, you can find out about an array of water-related subjects. They can range from problems with your water supply and details of account balances, to submitting meter readings and asking for advice in the case of emergencies. It’s a one-stop interactive database of useful information.

It’s good to talk

Alexa can help you resolve everyday issues and provide you with advice on who is best to contact at South Staffs Water.  Alexa’s responses have been formulated by us to provide expert advice and follow-up actions in a matter of seconds. This facility can be used around the clock, so you can feel assured that whatever your question, we have the answer.

We’re making it as easy as possible for you to get in touch with us.