My bills and payments
Metered charges explained
Our charges are amongst the lowest in the country, giving you great value for money. If you have a water meter, your bills are worked out based on how much water you've used.
While we don't provide sewerage services, we bill and collect charges for used water and surface water drainage on behalf of Severn Trent Water so that you only receive a single bill.
Here's how your charges are worked out:
How much you pay for water will depend on whether you are a standard, medium or large water user.
Metered water non-household tariffs
|Standard tariff||Up to 50 Ml|
|Medium user tariff||More than 50 Ml|
|Large user reservation charge tariff||More than 100 Ml|
|Multi-site tariff||More than one site|
Standard tariff - users of up to 50Ml (50,000m3) per annum
Water volume charge – a charge for the amount of water that passes through your meter. The amount you have used in cubic metres (m3) is multiplied by how much we charge for a cubic meter (£).
Water standing charge – a set charge which depends on the size of your meter. It covers the cost of reading, maintaining and replacing your meter.
Where more than one meter is actively supplying water to a premises, we reserve the right to charge for each meter. If meters are no longer required you can request that they are disconnected, free of charge.
If you use more than 50 Ml a year at a single premises or site, you can choose the medium user tariff if you agree to:
- Pay by Direct Debit in twelve monthly instalments
- Receive a single water statement for all supplies to your premises or site.
- Consumption can’t be aggregated to reach 50 Ml/annum threshold from supplies in different geographical locations
- Peak month consumption in a year is no more than 40% above the annual average consumption level.
Water volume charge - the amount of water in cubic meters (m3), multiplied by £ per cubic meter.
Water standing charge - a set charge for medium user tariff customers and covers the cost of reading, maintaining and replacing your meters regardless of their size or number.
Your charges may be subject to VAT.
If you occupy a single site that consumes more than 100Ml per annum through one or multiple meters, you can opt for the large user reservation tariff. For details please contact us.
This tariff allows you to reserve the peak demand quantity of water (in Ml/day) you think you will use in one of the summer months (April to September) and one of the winter months (October to March).
It is subject to the following conditions:
- It is agreed in with us in advance
- We reserve the right to restrict the size of your supply to ensure maximum flow is the same as the volume reserved for the year
- Once applied, the optional volume tariff will remain in force unless written notice is given by 1 April each year
- All bills must be settled by Direct Debit
- For more information please refer to our Charges Scheme.
- All the above charges may be subject to VAT
Our dedicated Key Account team may contact you to provide a range of specialist billing, technical, account management and engineering services to assist your organisation and help to optimise water use and recycling. If you would like to know more about this service, please contact us.
You can receive a £5 discount for each metered non-household property in our supply area above one that you receive a bill for. You can choose the multi-site tariff if you agree to:
- Pay by Direct Debit
- Receive a single water statement for all supplies
- All properties are for non-household use
For details please contact us.
Used water charges
Some medium user tariff and large user reservation tariff customers pay trade effluent charges instead of sewerage charges. Severn Trent Water will bill and collect these charges directly. For information on trade effluent, please contact Severn Trent Water.Typically, the sewerage charges are made up of:
Sewerage volume charge – this is a sewerage charge and is based on the principle that all the water you use in your property has to be returned to the sewer. It’s calculated by multiplying how many cubic metres (m3)of water you have used by how much Severn Trent charge for treating each cubic meter of water returned to the sewer (£).
Sewerage standing charge - a set charge based on the size of your meter. It covers Severn Trent Water’s network maintenance costs.
Surface Water Drainage –This is a charge for collecting the rainwater that runs from your property into the sewer. Metered non-household customers pay a set charge for surface water drainage based on the area (in m2) of their property.
Value Added Tax (VAT) is payable for non-household customers who fall into categories 1-5 of the 1980 edition of Standard Industrial Classifications.
|1||Energy and water supply industries|
|2||Extraction of minerals and ores other than fuels, manufacture of metal, mineral products and chemicals|
|3||Metal goods, engineering and vehicle industries|
|4||Other manufacturing industries|
Although generally applied in the manner above, please be aware the application of the table can vary.
We will send any new customer a VAT declaration form, asking them to confirm their VAT status.
Our metered charges
How much you will be charged for the year 2016/2017