My water supply

Pipe responsibility

We’re responsible for the underground pipes that carry water up to the boundary of your property - normally where it meets the footpath.

Property owners are responsible for the pipe which leads from the boundary to the property and all internal plumbing.

We are responsible for:

  • The stop tap in the road or pavement
  • The pipe which takes water from the water main to the boundary of your property
  • The water meter, where fitted

You, or the property owner, are responsible for:

  • The supply pipe, which takes water into the house or building
  • Your own stop tap, either located in the grounds of your property or inside your business
  • All the plumbing inside the property
Single pipe supply

Shared water pipes

If you live in an older property, you may share a supply pipe with your neighbours. Sharing a supply pipe can cause a reduced flow at your taps when your neighbours are using water.

In the case of a shared supply pipe responsibility and costs for maintenance or repair are shared between the properties.

Click here to find out about shared pipe responsibility

In the case of a shared supply pipe responsibility and costs for maintenance or repair are shared between the properties.


Sewerage and drainage pipes
Severn Trent Water takes care of sewerage and drainage pipes, while South Staffs Water looks after the pipes that supply clean water.

Electrical earthing

The water pipes in some older houses (particularly those built before 1963) may be used as an earth for household electrical appliances.

The increasing use of plastic water pipes reduces the effectiveness of your water pipe as an earth.

The use of water pipes as an earth is illegal and highly dangerous. Providing electrical earthing is not one of our services. If you'd like more information and advice, we recommend that you contact a qualified electrician.