We want to make sure all our customers are supported and get extra help when they need it
Our high street hub is part of our commitment to customer engagement and ‘making water count’. It is designed to be an easy and informal way for you to find out more about your water and talk to us about any concerns you have.
Open to everyone, our community hub is there for you. Please call in to see us if:
- You are on our Priority Services Register and you want a little extra help – whether it’s for reading or understanding your bill, you have any medical issues we need to be aware of, or you are worried about bogus callers visiting your home, we can help.
- You need help paying your bill – we understand it can sometimes be difficult to pay your bill, so we are here to provide help and advice on different ways you can manage this.
- You are interested in switching to a water meter – if you want to find out more about how to switch to a water meter and the benefits of doing so, we will be happy to help. You could save around £100 a year by making the switch.
- You want advice on saving water and money – taking care not to waste water really helps the environment, can lower your fuel bills and, if you are on a meter, can help your pocket too.
We regularly have community groups and other agencies using the hub. Please visit the hub's Facebook page for full details.
Citizens Advice Bureau, 10:00 - 16:00
My Time Active, 10:00 - 13:00
Growing Opportunities - Ideal for All, 10:30 - 12:30
Digital coaching, 10:00 - 16:00
Just Straight Talk, 10:00 - 16:00
Knit and Natter, 10:00 - 12:00
Jobcentre Plus, bi-monthly by appointment
Jobs fair (last Thursday of each month), 10:00 - 16:00
Alexa and mobile app sessions, 10:00 - 16:00
We also have regular visits from SCVO, Age Matters, Healthwatch, nPower, Black Country Housing Group and Sandwell Council.
Our hub offers a space for children to get involved with some fun activities and learn about the wonderful world of water. Please feel free to bring your children along with you when visiting our hub.
We work with local charities and organisations including the Breaking Bread Food Bank to help vulnerable people within the community. Our hub is a collection point for food, clothing and shoe donations and we also recycle used inhalers.