You said we did

We use the feedback from our H2Online community members to help shape our plans, alongside the feedback we gain from other engagement activities with customers.

Their voices are making a difference and every month we provide an update to them to summarise the actions we have taken from the recent and past topics they have been discussing. 

Having more customers regularly contributing on the community will help us to understand their different viewpoints and needs in order to make the best possible decisions to improve our service for everyone.

Have you joined H2Online

Here are some examples of how we’ve been using the feedback.

Comments from H2Online members about "You said we did"

"Perfect level of detail that you can read and quickly take in the key points. Well done.”