Help & Advice

Can I change my water supplier?

You can change your water supplier if you’re a non-household customer in England using at least 5000 cubic metres (5 megalitres) of water a year at premises meeting certain eligibility criteria. Full details are set out in Ofwat’s guidance on eligibility.

You can’t change your supplier if:

  • You’re a non-household customer in England using less than 5000 cubic metres of water a year
  • You’re a household (domestic) customer

Information on changing your water supplier can be found on the Ofwat website, choosing a water supplier licensee.

The Open Water Programme has been set up by the UK government to create a competitive market for water and sewerage services offered to non-household customers in England. From April 2017 all eligible non-household customers will be able to change their supplier.

More information on the Open Water Programme can be found on the Open Water website.

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