Can I change my water supplier?
You can change your water supplier if you’re a non-household customer in England using at least 5000 cubic metres (5 megalitres) of water a year at premises meeting certain eligibility criteria. Full details are set out in Ofwat’s guidance on eligibility.
You can’t change your supplier if:
- You’re a non-household customer in England using less than 5000 cubic metres of water a year
- You’re a household (domestic) customer
Information on changing your water supplier can be found on the Ofwat website, choosing a water supplier licensee.
The Open Water Programme has been set up by the UK government to create a competitive market for water and sewerage services offered to non-household customers in England. From April 2017 all eligible non-household customers will be able to change their supplier.
More information on the Open Water Programme can be found on the Open Water website.