Help & Advice

Can I pay by instalments?

Spreading the cost of your bill can make it more affordable, there are many ways you can choose to pay:

Register for My Account

The easiest way is to set up an online account. When you sign up to our online account management service, you’ll have the option choosing which instalment plan you would like, for example, you can choose to pay:

  • By Direct Debit
  • Online by card
  • At a PayPoint outlet using a payment card
  • Using Giro slips at a bank or Post Office 

With an online account you’ll also be able to:

  • Check your account balance and payment history
  • View your bills
  • Check information about your account
  • Register for paperless billing

Click here to log in or register for My Account

Other ways to set up instalments
If you don’t want to register for an online account you can call us on 0845 70 60 456 to request payment by instalments.

Calls to 0845 are charged at 2p per minute from a BT landline.

Most of our customers choose to pay by Direct Debit, but you can also request to pay at a PayPoint outlet with a payment card, or using Giro payment slips at a bank or Post Office.

How frequent will my instalments be?

The frequency of your instalments will depend on whether you are unmetered or metered and what payment method you have requested.

Unmetered customers
Unmetered instalment plans are either spread over:

  • Two instalments (April and October). We’ll send you a copy of the bill in the month prior to the due date
  • Eight months (April to November)

If you’re experiencing difficulties we can consider payment over 10 months. This will show as a special arrangement (with monthly, fortnightly or weekly payment card or slips).

We calculate each instalment by working out how much your unmetered bill is for the year and dividing it by the number of months. We’ll also take into account any credit or debit on your account.

We don’t send confirmation that the payment plan has been paid and completed.

Metered customers
Metered instalment plans are spread over 12 months.

At the end of the 12 months, your payment plan will be revised based on the last four bills on your account.

At least one of these bills will be an actual meter reading, but some may be estimated. You can check this by looking at your bills, which you can access online.

If your last bill was estimated and you’re not happy with the amount we’ve calculated, you can provide an actual meter reading.

Based on this reading we can then work out how much water you’ve used and use this to adjust your payment plan.

Click here to find out more about reading your meter

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