Help & Advice

Do I have to pay if a property is empty?

Unmetered properties

If an unmetered property is vacant - i.e. furnished but unoccupied - the full charge will be due unless the customer asks for the property to be disconnected. There is no charge for this, but there will be a charge for re-connection of £62 (correct as at 1 April 2014).

If an unmetered property is void - i.e. unfurnished and unoccupied - water charges may be waived. Where a property remains void, to prevent leaks and water damage to the property, we may choose to turn off the water supply.

In special circumstances, for example if the occupier has been hospitalised, we will consider waiving the water charges, provided that proof is given by you, or your representative. This shall apply equally to vacant and to void properties.

Metered properties

If a metered property is vacant - i.e. furnished but unoccupied - the full metered standing charge, plus any metered consumption recorded on the meter, will be due, unless the customer asks for the property to be disconnected. There is no charge for this, but there will be a charge for re-connection of £62 (correct as at 1 April 2014).

If a metered property is void - i.e. unfurnished and unoccupied - standing charges will be withdrawn if there is no consumption. Where consumption has been recorded on the meter the property owner will be billed the full charges.

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