Help & Advice

How do I claim a lower sewerage charge?

Most customers pay Severn Trent Water to remove wastewater from their properties.

Sewerage If your property does not use the public sewers, either because it has septic tank, or it just has a fresh water supply, for example to a cattle trough, then you may not have to pay sewerage changes to Severn Trent Water.

Please contact us if you are being charged for wastewater and think this applies to you.

Surface water The rainwater that falls onto their roofs, driveways and other parts of their property drains to the public sewers.

We call this surface water.

Severn Trent Water includes the cost of removing surface water in their sewerage charges. This appears on your bill as a surface water drainage charge.

There are some properties where surface water does not drain to the public sewer. For example if they have their own soakaways or septic tanks.

If you think this applies to your property you may be able to claim a lower surface water charge.

Check the leaflet Surface Water Drainage  to find out how you can claim.

Important If surface water (such as rainwater) from any part of your property drains to a public sewer you will have to pay a charge for this service.

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