Help & Advice

How do I complain?

If you’re unhappy about any part of our service we want to know so we can put it right as quickly as possible. Please call us in the first instance on 0345 60 70 456. 

We aim to resolve your complaint as efficiently and effectively as possible and will provide an immediate response if we can.

If you’re unhappy with the outcome of your call, you can write to us:

Customer Relations
South Staffs Water
Green Lane
Walsall
WS2 7PD

(03 calls are charged at the same rate as landline numbers that start 01 or 02. Phone tariffs with inclusive calls to landlines include 0345 numbers)              

Click here to download our complaints procedure leaflet

Click here to view our complaints procedure online

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