Help & Advice

How do I fix a leak?

Leaks inside your home can cause damage and if you have a meter it could increase how much you pay. If left unattended, leaking water can also cause flooding and ground movement.

Just to let you know, if the leak is on one of the pipes on your property, then you're responsible for the repair although we can assist you in some circumstances.
We're responsible for the water supply up to the boundary of the property.

If you have a leak on your property you should get it fixed within 30 days.

  • We can assist

    We can support you in resolving leaks on your premises and advise when you may need to involve your insurance provider.

    Please get in touch as soon as you are aware of a leak on your property. We'll visit your property, identify if there's a leak and help advise you on how best to proceed
    Let us know by reporting a problem

If your supply pipe is over 30 years old we recommend you consider having it replaced.

Click here for more information about leaks

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