Help & Advice

How do I know if a caller from South Staffs Water is genuine?

You need to feel safe within your own home. We recognise that for any number of reasons, you might feel vulnerable.

Our password protection scheme can help protect you against distraction burglars or ‘bogus callers’. Simply let us know the password you would like us to use if we visit you. When any employees visit ask them to give you the password before you let them in.

If they fail to identify it correctly, you should not allow them access and telephone 0800 389 10 11 for further assistance. Calls to 0800 are free.

Click here to register for our password protection scheme

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