Help & Advice

How much do I need to pay?

If you pay by instalments, you can calculate how much you owe by multiplying your instalment amount by the number of weeks, fortnights or months left on your plan.

If you’re unmetered you will either pay:

  • Two half-yearly instalments - normally 1 April and 1 October
  • Eight instalments over a year - usually 1 April to 1 November

We’ll send you a copy of the bill in the month prior to the due date.

Metered customers

Metered payment plans are spread over 12 months.

At the end of the 12 months, your payment plan will be revised based on the last four bills on your account or the last two bills if we bill you every 6 months.

At least one of these bills will be an actual meter reading, but some may be estimated. You can check this by looking at your bills, which you can access online.

If you’re not happy with the instalment amounts we’ve calculated we would ask you to provide your own meter reading because your last bill was estimated, based on your reading we can then work re-calculate and adjust your payment plan.

Click here to find out about online billing

Click here to find out about reading your meter

Click here to find your water meter

If you’re unable to take a meter reading yourself, please contact us.

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