Help & Advice

How much do I need to pay?

If you pay by instalments, you can calculate how much you owe by multiplying your instalment amount by the number of weeks, fortnights or months left on your plan.

If you’re unmetered you will either pay:

  • Two half-yearly instalments - normally 1 April and 1 October
  • Eight instalments over a year - usually 1 April to 1 November

We’ll send you a copy of the bill in the month prior to the due date.

Metered customers

Metered payment plans are spread over 12 months.

At the end of the 12 months, your payment plan will be revised based on the last four bills on your account or the last two bills if we bill you every 6 months.

At least one of these bills will be an actual meter reading, but some may be estimated. You can check this by looking at your bills, which you can access online.

If you’re not happy with the instalment amounts we’ve calculated for you, we would ask you to provide your own meter reading. You can find out how to read your meter here

If your last bill was estimated, we can re-calculate your bill based on an up-to-date meter reading and adjust your payment plan. If you are unsure where your meter is located, please click here for help on how to locate it. 

If you’re unable to take a meter reading yourself, please contact us.

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