Help & Advice

How often will you read my non-household meter?

Standard tariff customers
If you’re a metered non-household customer on the standard tariff, we’ll read your water meter at least once every financial year.

We’ll send you a bill either every six months or every month. At least one bill each financial year will be based on an actual meter reading. The remainder of your bills are likely to be estimated based on your previous consumption.

Medium or large user tariff customers
If you’re a metered non-household customer on the medium user tariff or the large user reservation tariff we will read your meter every month and send you a bill monthly which must be settled by Direct Debit.

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