Help & Advice

What if I can't make my meter installation appointment?

If you are switching to a meter we’ll need to book an appointment to check if it can be fitted.

If you’re unable to keep an appointment with us, please let us know as soon as possible on 0845 45 67 063 (option 2) to avoid a charge of £50 + VAT to cover the cost of the survey.

Calls to 0845 are charged at 2p per minute from a BT landline.

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