Help & Advice

What if you can't install a meter?

If the meter survey shows that a meter can’t be fitted at a reasonable cost, we will offer you the alternative of paying an assessed charge for your water and sewerage services.

Assessed charges are based on your property type and not its rateable value (RV).

If your rateable value (RV) is lower than the assessed charge, then we would continue to charge on the basis of RV.

Click here for the assessed charge prices

We can’t offer you assessed charges if

  • A meter can be fitted at reasonable cost
  • You refuse to pay any additional costs for the installation of a meter in an alternative location
  • You refuse to carry out any work needed for the meter to be installed
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