Help & Advice

Why are you digging outside my property?

It's most likely that we are carrying out work in your area.

If the work is planned – for example if we are replacing the water mains in your area – then we will have done our best to notify you in advance.

If the work is unplanned – for example if there has been a burst water main - then we will do our best to resolve the issue as quickly as possible.

  • If the hole is still open: This may mean that further investigation is required, or that problems have delayed backfilling the hole. 
  • If the hole is backfilled: We try and operate a "first time permanent reinstatement" system, which means we’ll repair the leak and reinstate the ground to a permanent level within a few days. This saves on materials and helps to reduce our carbon footprint. 

Click here to keep track of work in our supply area

We apologise for any inconvenience this work may cause. If you need to contact us about work we’re carrying out, please contact us

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