Help & Advice

Why does my water appear black, brown, orange or yellow?

Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes.

It can occur when work is taking place in the area, for example repairs to a burst main or moving water to supply a different area.

Advice Run the cold kitchen tap for 20-30 minutes or until the water runs clear, whichever is sooner.

If your water is discoloured you shouldn't do any washing as this may stain clothing.

If the problem persists, or if you are still concerned, please contact us.

We are continually reviewing the condition of all of our water mains and pipes and carry out routine flushing to remove any particles which may discolour the water.

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