Help & Advice

Why have you estimated my bill?

We send our metered household customers a bill at least twice a year. At least one bill each year will be based on an actual meter reading.

If we don't have an actual reading, bills will be based on an estimate. The estimated bills are calculated by averaging the daily consumption between two actual meter readings.

Checking your reading type
You can check your reading type by looking on the back of your bill. The reading type will say “Estimated” or “Actual.”

If you have received an estimated bill you may wish to send in a meter reading. We can then send you a more accurate bill.

Click here for more about reading your meter and to submit a reading online

Click here for more information about finding your meter

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