Help & Advice

Why is my Direct Debit over eight months?

Direct Debits for unmetered customers are spread over eight months from April to November so that we:

  • Give you a payment break over the Christmas period
  • Can calculate your new bill in time for us to send it out in February or March, ready for payment in April.

If you’re struggling to pay over the eight months, please contact us to discuss your circumstances.

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