Help & Advice

Why is there no water from the cold tap?

If you have no water from your cold tap, or both the hot and cold tap it could be for a number of reasons. Follow our simple steps to find out what to do next.

1. Find out if the whole property is affected
If it is only certain rooms in your house, such as your bathroom, it is likely to be an issue with your plumbing and you need to contact an approved plumber.

2. Check your inside stop tap is open
Your inside stop tap is positioned where the water enters the property. In a house it will usually be under the kitchen sink or in a downstairs toilet.

Turn on the cold tap nearest to the inside stop tap.

Carefully turn the valve anti-clockwise to open and clockwise to close a few times. This should free any airlocks or blockages in the pipes

3. Check with your neighbours
If you still have no water and it may be useful to check with your neighbours to see if someone has turned off your outside stop tap – perhaps to carry out building work, or repair a leak. This is most common terraced properties or flats which may share a water supply pipe.

4. Use our live map to search for incidents in your area
If steps 1 to 3 don’t work it’s likely to be because there’s a problem with the water supply. You can check our live map to see if we’re aware of any work in your area.

Find out what's going on in your area

5. Report it
If you have been unable to find the problem please let us know. We will then be able to investigate your problem and advise you on the next steps.

Let us know what issues you are having with your water supply by reporting a problem.

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