Help & Advice

Will my new connection be metered?

Yes, we fit external water meters at the time of connection.

They are usually sited in the footpath or on the premises one metre from the boundary located inside a boundary box. External meters are more convenient to both occupier and our meter reading team giving them better access to read the meter without disturbing occupiers.

In the case of high rise flats with boosted/pumped systems where it's unfeasible to use a boundary box, we may accept the installation of an internal meter.

Where internal meters are agreed upon they will need to be installed in line with our requirements and located in a plant room or service cupboard that is fully accessible at all times.

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