My bills and payments

Difficulties paying

We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.

If you are struggling to meet your payments we have a range of options available to help support you.

We keep prices low
We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.
A problem shared

If you are having difficulties paying your water bill it is important that you contact as soon as possible either online or by calling. 

Difficulty paying?
0800 09 30 610

Calls to 0800 are free.

We can help you find the right solution to meet your needs. 

The Assure tariff

The Assure tariff is to assist customers on a low income or struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.

Customers with a household income of less than £16,105 may qualify for a discount of up to 80% on their water charges. To find out more click here .


Save money on your bill

Easy ways to save money on your water bill

Easy ways to pay

We offer a range of options to help you manage your payments.

You can also seek independent help and advice from your local Citizens' Advice Bureau, or the Step Change Debt Charity. 

Other organisations that can help

There is lots of help available if you’re struggling to pay your bills