We're trialling a new tariff where you receive a 60% discount on the essential water you use in your home for showering, washing, drinking and cooking.  

Who is eligible? 

The trial is available to 1,000 customers who:

• Have a water meter, and
• Have a yearly household income between £22,011 and £27,000

If you’re eligible and your application is successful, you will receive a 60% discount on your essential water usage, part of your amended bill.

If you're not eligible, take a look at easy ways you can save water at home that could help you save money on your bill. 

How do I apply? 

To apply, simply open or download our short application form below. You can complete and save the application form in a new tab on your browser, or save and complete the form offline.

If you're opening the form on a mobile device, save the form to your files and edit the form using a mobile application such as Adobe Acrobat, Microsoft365 or equivalent. 

Once completed, you can either email the form to water@south-staffs-water.co.uk, with the subject line 'Assure - Essential Saver application form' or print it off and post it to FREEPOST ASSURE, Green Lane, Walsall, WS2 7PD.

Alternatively, you can call us on 0345 60 70 456 and one of our customer service team can check your eligibility and get you set up.

How does it work?

The Assure - Essential Saver tariff offers you a 60% discount on your 'essential' water usage. But what is your 'essential' usage? 

Your water bill is made up of:

• your water charge - the water you use supplied by us
• your wastewater charge - charges for used water and surface water drainage collected on behalf of Severn Trent

You will see this on the first page of your bill.

On this tariff, we split the water you use as part of 'your water charge' into two parts: your essential water usage and your non-essential water usage. 

We then apply a 60% discount to your essential water usage as part of your water charge.

Your essential water usage is an eligible quantity of water used for showering, washing, drinking and cooking - typical everyday activities. This has been worked out depending on your household size and using insight on the average amount of water households in the UK use for typical everyday activities.

Please note, your standing charge, which is part of your water charge, will remain the same and will not be affected by the discount. The discount does not apply to your wastewater charge, so that will also remain the same. 

Would I be better off on this tariff? 

We understand that no two days are the same, and your water use may increase from time to time. But,  by being on this tariff, even if you keep your water use the same as it is now, you will still save money. If you can reduce the amount of water you use, then you will save even more!

For example, if you live in a household of four people, you will receive a 60% discount on the water you use up to 300 litres per day. Any water you use over the discounted amount will be charged at your normal metered rate. So, if you used 556 litres of water per day, you will receive a 60% discount on the 300 litres used, and you will only be charged at your usual metered rate for the 256 litres you used over your 'essential usage'. 

Submit an application

Complete our short application form and email it to water@south-staffs-water.co.uk with the subject 'Assure - Essential Saver application form'.

What happens when I am on the tariff? 

After you have successfully been put on the tariff, we will notify you and send a welcome pack to explain how the tariff will work.

Contact us

If you have any questions about the tariff, please see our FAQs page linked below. 

Alternatively, you can contact our customer service team on 0345 60 70 456.