We have a range of special tariffs and options to help people who are on a low incomes or who are struggling to pay their water charges.
WaterSure | Assure | Assure Assist* | Payment breaks | |
WHAT IS THIS TARIFF? | This tariff can help if you have a water meter and are receiving one of a number of benefits. | This is our standard discount tariff if you are struggling to pay your water bill. | This is a tariff if you have no income coming into the home and you will probably be going onto the Universal Credit journey. | This may be useful if you need a short break from paying due to a significant change in your financial circumstances. |
DO YOU NEED TO BE ON A WATER METER? | You must have a water meter | Metered and non-metered customers | Metered and non-metered customers | Metered and non-metered customers |
DO I QUALIFY FOR SUPPORT? | You must receive certain benefits. | Your total household income must be less than £20,050 a year. (If you have dependent children at address, add £1,500 per child to your income.) Or Receive Pension Credit Guarantee Element. |
You must have no household income and may be applying for Universal Credit. (You will either be referred to us by DWP / JobCentre or Help To Claim team or you can apply by completing the Assure application form.) |
You need a short break from paying due to temporary financial circumstances. |
DETAILED ELIGIBILITY |
You must receive one of these benefits:
and either: Three or more children aged under 19 living in your household. or someone living in your household who has a medical condition which means they use a lot of water. |
We don't include these benefits in your income:
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We don't include these benefits in your income:
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You must have no arrears on your water account. |
WHAT DO YOU RECEIVE? | A fixed annual charge. | Discounted 2-year tariff. Year 1 is 60% discount. Year 2 is 40% discount. |
Discounted 2-year tariff. Year 1 is 100% discount for 8 weeks then 60% discount for 44 weeks. Year 2 is 40% discount. |
A payment break of one, two or three months. This will be deferred to the remainder of the bill. |
HOW TO APPLY | More info | More info | More info |
More info |
EXTRA INFO | An application form needs to be completed and you will need to send in proof of income. | You will need to complete a standard Assure application form and provide us with proof of no household income, this could include a screenshot of your UC journal. |
Updated: 31 August 2022