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If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.

WaterSure is a national scheme designed to help families save money if they use a lot of water and receive certain income-related benefits.

To be on the tariff you must have a water meter fitted. Customers on WaterSure pay for the water they use, up to a fixed maximum which won't be higher than the average household water bill.

Requirements for WaterSure

 Before you make an application, please check that you:

  • Have a water meter
  • Are in receipt of one of these income-related benefits:
Housing benefit
Income support
Pension credit
Income-based job seeker's allowance
Working tax credit
Child tax credit (you must be receiving more than just the family element)
Income-related employment and support allowance

And have either:

  • Three or more children under the age of 19 living in the household for whom the person receiving benefit also claims child benefit
  • Someone living in your household who has a medical condition which means they use a lot of extra water

ImportantYou do not qualify for the scheme if you water your garden with a non-handheld appliance such as a sprinkler or domestic irrigation system, or if you have an auto-fill swimming pool, or a pond with a capacity of over 10,000 litres.

WaterSure charges

This is a fixed annual charge.

WaterSure £ per year
Water charge £146.80
Used water charge £179.48