My bills and payments
Other payment options
We offer a range of flexible payment options, just choose the one that's easiest for you.
- Direct Debit
- Pay online by credit or debit card
- Internet or phone banking
- By post
- At a bank or Post Office
- Pay by instalments with Giro payment slips
- Call us
- Through your benefits (Water Direct)
You can pay by bank transfer using your internet or phone banking service
Here's what you'll need:
- Our sort code: 40-11-18
- Our account number: 40770132
- Your customer reference - ensure you include this as the payment reference so we know you've paid
Payments can take up to three working days to reach us.
Please make cheques payable to South Staffs Water and write your customer reference on the back. Please don't send cash in the post, as we won't be able to credit lost cash to your account.
Send your cheque or postal order with the completed payment slip to:
South Staffs Water
P.O. Box 7040
Cheques will be processed within two days of us receiving them.
If a cheque is returned unpaid, we will make an administration charge of £5 to cover bank costs.
Take your payment slip to a bank, or a Post Office. They might make a charge for using this service.
Building societies can sometimes take your payment but may make a charge.
It can take 7 to 14 days for your payment to reach us.
Pay by instalments with Giro payment slips
If you don't live near to a PayPoint outlet, and would like to pay in person at a bank or Post Office by instalments, we can send you Giro payment slips showing the due date and payment amount.
You will receive your Giro payment slips within 5 working days from request.
Click here to request Giro payment slips online, you'll need to register or log in to My Account
Spread the cost of your bill to make it more affordable.
If you want to make a debit or credit card payment over the phone please call us. Please have your customer reference handy when making your payment.
- Billing & account line
- 0345 60 70 456
03 calls are charged at the same rate as landline numbers that start 01 or 02. Phone tariffs with inclusive calls to landlines includes 0345 numbers.
Payments by credit or debit card are free.
Please note we are unable to accept payments via American Express or Diners credit cards.
If you receive benefits you may be able to have payments deducted directly from them to pay your water bill.
Please contact us for more information and to make an application.